Court Policy

• Booking Access

  • Court booking is available to all users, but Basic, Gold, and Platinum members enjoy different levels of advance booking access and benefits.

  • All bookings must be made through our official website. Walk-in availability is not guaranteed.

• Court Usage

  • Each booking allows up to two participants per court unless specified otherwise.

  • Users must arrive on time. Bookings will be forfeited after 10 minutes of no-show without refund or credit.

  • Platinum Members are limited to 2 hours of free booking from 12pm to 10pm under their membership. Additional usage must be paid separately.

• Cancellation & Refunds

  • Cancellations must be made at least 24 hours in advance to receive a credit. No-shows or late cancellations are non-refundable.

  • Promotional offers, class packages, or booking credits are non-transferable and non-refundable unless otherwise specified.

• Equipment & Rentals

  • Premium racquets and balls are available for rental. Platinum members enjoy free racquet rentals.

  • Any damaged or lost rental equipment must be compensated according to replacement value.

FAQs

• Do I need to be a member to book a court?
  No, anyone can book a court at City Tennis. Membership is optional, but members enjoy exclusive benefits such as extended booking windows and discounts.

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• How many players are allowed per court?
  Each court accommodates a maximum of 2 players for optimal experience and safety.

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• Can kids play at City Tennis?
  Absolutely! Our ball machines have kid-friendly speed and height settings, and junior rackets are available on-site.

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• How do I book a court?
  Simply visit our website and click “Book Now” to view available courts within the next 24 hours.
  Certain membership tiers allow booking further in advance.

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• How long is each booking session?
  Each booking is for one hour.

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• Do I have to reserve in advance?
  Not necessarily. Walk-ins are welcome, but during busy hours, there might be a short wait.

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• Do you provide rackets for use?
  Yes! All rackets are free to borrow — no rental fees required.

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• What footwear is required?
  Please wear indoor tennis shoes with non-marking (non-black) soles to protect the court surface.

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• What are your business hours?
  Regular hours: 10:00 AM – 10:00 PM
  For Platinum Members, the facility is accessible 24 hours a day.

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• Do you offer coaching?
  Yes, we do! Please visit our Coach Profile page to learn more about our coaches, lesson options, and course structure.

Code of Conduct & Legal Terms

• Conduct Expectations

  • All users must follow the facility’s code of conduct: respect others, play safely, and maintain cleanliness.

  • Harassment, aggressive behaviour, or damage to property may result in immediate suspension or permanent ban from the facility.

• Liability Waiver

  • By entering our facility or participating in activities, you accept the risks associated with physical activity, including injury or accidents.

  • City Tennis, its staff, and affiliates are not liable for injuries, lost property, or personal accidents, except in cases of gross negligence.

• Privacy & Data

  • We collect limited user data for service delivery and communications. Please refer to our Privacy Policy for details.

• Changes & Termination

  • City Tennis Club reserves the right to amend these Terms at any time. Updates will be posted online.

  • We reserve the right to suspend or terminate any account or membership for violations of these terms.