Refund Policy
Booking Cancellations
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Cancellations made at least 24 hours before the scheduled time are eligible for a full credit to your City Tennis account. This credit can be used for future bookings within 6 months.
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Cancellations made within 24 hours of the scheduled time are not eligible for any refund or credit, regardless of reason (including illness, scheduling conflicts, or weather).
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No-shows will be treated as last-minute cancellations and will not be credited or refunded.
Memberships & Packages
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All membership fees and class package purchases are non-refundable once activated.
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Class packages must be used within the designated timeframe (e.g., 10 sessions within 12 weeks). Unused sessions will expire and are non-refundable and non-transferable.
Credits & Exceptions
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Credits issued due to cancellation can only be applied toward future court bookings or classes.
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Credits are non-transferable and cannot be redeemed for cash.
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Credits expire after 6 months from the issue date.
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We understand emergencies may happen. Any exceptions to this policy will be made at the sole discretion of City Tennis management, and supporting documentation may be requested