Booking Access

• Court booking is available to all users, but Basic, Gold, and Platinum members enjoy different levels of advance booking access and benefits.

• All bookings must be made through our official website. Walk-in availability is not guaranteed.

Court Usage

• Each booking allows up to two participants per court unless specified otherwise.

• Users must arrive on time. Bookings will be forfeited after 10 minutes of no-show without refund or credit.

• Platinum Members are limited to 2 hours of free booking per day under their membership. Additional usage must be paid separately.

Cancellation & Refunds

• Cancellations must be made at least 24 hours in advance to receive a credit. No-shows or late cancellations are non-refundable.

• Promotional offers, class packages, or booking credits are non-transferable and non-refundable unless otherwise specified.

Equipment & Rentals

• Premium racquets and balls are available for rental. Platinum members enjoy free racquet rentals.

• Any damaged or lost rental equipment must be compensated according to replacement value.

Membership Plans

• Membership fees are non-refundable after activation, unless a trial-based refund policy is explicitly stated (e.g., Platinum Membership full refund after first booking if dissatisfied).

• Memberships are non-transferable. Each member account must be tied to a unique individual.

Course Enrolment

• Group classes (1-on-4) and private lessons (1-on-1 or 1-on-2) are available for adults, youth, and children.

• Course packages must be used within a specified period (e.g., 10 sessions within 12 weeks).

• If a participant misses a scheduled group class, make-up sessions are not guaranteed, except under instructor-approved circumstances.

Check-in & Rewards

• Members may earn rewards through our check-in system. Only one check-in is allowed per calendar day.

• Check-in bonuses differ by membership level and may be exchanged for designated perks.

Coach Assignments

• All coaching services are provided by certified, independent instructors contracted with City Tennis.

• While we strive to maintain consistent coaching, we reserve the right to change instructors as needed.

Conduct Expectations

• All users must follow the facility’s code of conduct: respect others, play safely, and maintain cleanliness.

• Harassment, aggressive behaviour, or damage to property may result in immediate suspension or permanent ban from the facility.

Liability Waiver

• By entering our facility or participating in activities, you accept the risks associated with physical activity, including injury or accidents.

• City Tennis, its staff, and affiliates are not liable for injuries, lost property, or personal accidents, except in cases of gross negligence.

Privacy & Data

• We collect limited user data for service delivery and communications. Please refer to our Privacy Policy for details.

Changes & Termination

• City Tennis Club reserves the right to amend these Terms at any time. Updates will be posted online.

• We reserve the right to suspend or terminate any account or membership for violations of these terms.